Last updated: December 2025
We want you to feel happy and confident while shopping with us. 💛
If something doesn’t feel right, we’re here to help!
📦 Eligibility
You can request a return or replacement within 7 days of delivery if:
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The product is damaged or defective
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You received the wrong item
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Size or product mismatch (for clothing)
🚫 Non-Returnable Items
For hygiene & safety reasons, we do not accept returns for:
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Used or washed products
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Items without original tags/packaging
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Toys with broken seals
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Personalized/customized items
🔄 Replacement or Refund
Depending on the case, we will offer:
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Replacement of item
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Store credit / Coupon code
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Refund (processed to original payment method)
Refund Timeline:
7-10 business days after approval
📸 Required for Return Request
Send the following to our support team:
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Order ID
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Product photo/video
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Issue description
📩 support@grabnow.s8magnet.com
📱 WhatsApp: +91 9876543210
🚚 Return Pickup Process
We will schedule a reverse pickup where possible.
If your location is not serviceable, you may be asked to ship the item back.
💡 Cancellation Policy
Orders can be cancelled before dispatch only.
Once shipped, cancellation is not possible.
📞 Need Help?
We’re here for you 😊
For support, contact:
📩 support@grabnow.s8magnet.com
📱 +91 9876543210